ccm cognos connections IBM

Issues with CCM, Cognos and looking up Domino LDAP users using complex filters

Thanks to Martin Leyrer for pointing this technote out

There appears to be an issue with CCM and Cognos integration if you are using domino LDAP and are using complex ldap search filters

The CCM symptoms are:

When LDAP users try to access a community library they have the following error:

“The library may have been deleted or modified, or your access may have changed. Try reloading. If that fails, contact the library owner.”


When user clicks into the Library, there is no “Upload Files” or “New Folder” buttons present, even though they are a Community Member or Owner

This does not happen for non-LDAP local users like ‘wasadmin’.

The Cognos symptoms are:

it’s not possible to add LDAP users to the IbmConnectionsMetricsAdmin role, but it is possible to add non-LDAP local users like ‘wasadmin’


Good news there is a fix

You must contact Domino Support to obtain a Hotfix for SPR CAHT959LQG for your specific Domino version

The Full description of the problem can be found in the technote here

connections support technical

Fun and games with Community Widgets

Last night we managed to close a PMR that had been open for a few weeks on a strange issue with Community Widgets.

Rewind 3 or 4 weeks – One our amazing customers made some security changes which in turn required some reconfiguration of Connections. We switched to a secure LDAP connection, reconfigured WebSphere global security and changed the LDAP realm to fix and LTPA issue we had seen and also just for good measure switched the WebSphere Admin user to be an LDAP user – a few changes to implement at once, but not rocket science.


The only bit of reconfiguration that needs a bit of work is the changing of the connections admin user – previously we had just used the standard wasadmin user,  Connections application security was switched (using the community scripts – thank you Christoph), changing references to administrative credentials was completed and the lovely task of updating the messaging bus was completed.


Everything worked exactly as expected except for 2 tiny issues – Adding the blogs and surveys widgets inside a community thew a nasty error.









The errors in the logs were not actually helping much – just saying the new admin user did not have the authority, which didn’t really make much sense as all the other widgets were adding to communities without issue and the blogs app worked perfectly outside of Communities – also any exiting blog widgets were also working as expected.

After some very intensive investigation from IBM Support, especially Justin Cornell who ploughed through much logs, traces, fiddler records and a live debugging session where he saw the problem live – we were still no closer to getting to the bottom of the issue. Justin then brought up the issue in a team meeting and another college mentioned that he had seen something similar.

Waltz and Sonata were recognizing the new admin user but something else was still not quite right – the suggestion was to remove and remap the admin user for the applications – forcing the remapping of the security and flushing any old info relating to the old admin user. We also re-synced the new admin user against all the connections applications just to be sure using the Application.MemberService.syncMemberExtIdByEmail(“emailhere“) command. After this was done we still had the same problem. By now this was becoming extremely frustrating – it made no sense, it should just work!

It was a public holiday in the UK on Monday so I didn’t notice the mail Justin had sent me straight away – he suggested that before this goes up yet another level of the support chain that we remap the widget admins again, just to make sure that it had actually added the new admin user correctly. After quickly jumping on to the Deployment manager machine and remapping the widget admin user for the blogs application and restarting the blogs app we attempted to add the widget to a community again – AND IT WORKED !! Re-mapping the admin user for the Forms Experience Builder (surveys) app and restarted that application also resolved the issue with that widget too.

It appears that re-mapping these individually and saving and restarting flushed out any cached or old admin information, when it was done as part of a script or mass change it didn’t seem to clear out the old info.

This is one of the most frustrating and strangest issues we have seen with Connections – as theoretically nothing has changed. The new admin user was mapped correctly previously – but re-mapping it fixed it.

Thanks IBM Support and the very tenacious Justin who was just as frustrated and determined to get to the bottom of the issue.






10 geeks 100 miles 5 days – what could go wrong?

I would be very grateful if you could sponsor us in our Dander for Dosh

10 geeks walking 100 miles in 5 days for a fantastic cause MSF

Médecins Sans Frontières/Doctors Without Borders is a fantastic organization that does some amazing work in developing countries

please check out my dandering page for more details – thank you in advance from the whole team


community connections IBM

Help IBM shape connections search

If you are interested in helping IBM shape the search application inside Connections there is a survey that you can participate in.

This is a short survey to better understand attitudes and behaviors around search and how users – well – use it 🙂

You can find the search survey here

Fill it in and you will make a Connections product manager very happy 🙂


Weird issue deploying Connections Mail

I have been looking to implement Connections mail for a while for one of my customers, after finally sorting out some SSO issues we had been seeing I was ready to deploy into their DEV/TEST environment. No problem I thought – Connections mail is a very simple install a couple of config files and a quick wsadmin command to get the help to work.

Once I had deployed I was seeing the strangest issues –

Contact your system administrator:
Missing element with class=”os-site-mail-notify”

After spending a few hours trying to work out what the issue was, sanity checking myself in the Connections skype chat and much google-ing – I threw in the towel and opened a PMR. I did my usual of explaining the situation, listing OS and level, Connections versions and fixes etc and sending in a screen shot, Log files and the Connections mail config file – a couple of hours later I had a response.

It appears that something has changed between V4 and V4.5 of connections – I had customisations brought over from V4 and copied the header.jsp as it looked on first glance that there was no changes between 4 & 4.5

In Version 4.5 the span for the mail notify icons is :
–%><span class=”os-site-mail-notify”></span><%–

Previously it was:
–%><span id=”os-site-mail-notify”></span><%–

Changing this span from id to class resolved my issue.

So the moral of the story is even if you think nothing has changed – it most likely has

Big thanks to Jonathan P. Dormady Staff Software Engineer in Connections Support for finding me a solution so quickly


We will be part of the 2014 Dander for Dosh Team

The Cube Soft team have joined with some other fantastic members of the ICS (Lotus) Community and are joining this years Dander for Dosh.

In previous years a group of community members have raised money for worthy causes with a sponsored walk across some of the British Isles most beautiful country side.

D4DThis years walk is the Lleyn Peninsula Coastal Path (Edge of Wales Walk) 85 miles in five days, and as our coordinator the  lovely Eileen Fitzgerald says “.. there will be blisters , there will be tears .. but most definitely there will be laughter and wine 🙂 .. ”

This is a truly global community effort with community members from Ireland, NI, the Netherlands, UK and the USA who have signed up so far. This is the route we are taking Lleyn Peninsula Coastal Path (Edge of Wales Walk)



msfThis year the charity that we are supporting is MSF (Médecins Sans Frontières/Doctors Without Borders) a fantastic organization that does some amazing work in developing countries.  Steve himself has worked with them in the past. So go on and give generously !!



If you would like to sponsor any of the team please head over to the team just giving page and hand over your hard earned euro, pounds and dollars – it is for a fantastic cause

blug conference engage

Sharon speaking at Engage

Sharon will be speaking at Engage by BLUG in March – a big thank you to Theo and the team for the opportunity

On Monday the 17th of March Sharon Bellamy & Christoph Stoettener – Adm04. Practical Solutions for Connections Administrators – Tips and Scripts for Your Daily Business – 14:45 – 15:30, room: B

On Tuesday the 18th of March Sharon Bellamy & Tim Clark – Adm08. Collaboration Stack – Lessons Learned at the Coal Face – 16:00 – 17:00, room: B

We are looking forward to our first BLUG / Engage as it is such a great conference, the full agenda can be found on the Engage web site

community conference Connect connections Lotusphere

So that’s how he did it – Luis Benitez tells all

Our favourite IBM Connections product manager is releasing a series of blog posts on what code and products were used in his Keynote / OGS demo at Connect.

I must admit I was impressed and only yesterday I blogged on my personal blog that I wished we knew more on what products made up the OGS demos.

Great post by Luis, can’t wait to read the rest of the series

The full post can be found here:

The Code Behind My IBM Connect 2014 Keynote Demo


Cube Soft are now an IBM BP

Cube Soft is now an IBM Business Partner.


Working closely with IBM has always been something Sharon has been very passionate about. We try to be a part of as many beta and design programs as possible to help feed back to IBM how we are using the products *in the real world* and to assist with improvements to the documentation.

We are hoping that this will continue now with Cube Soft in the future.

community ibm_champion

Honored to have been chosen to be an IBM Champion for the 3rd year running

I am totally honored and humbled to have been chosen once again as an IBM Champion for the Collaboration Solutions (formally Lotus) brand.

This is a fantastic bunch of people – it really is a big deal for me to be selected

Screen Shot 2013-12-05 at 16.02.41

The full announcement post can be found here :